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• Customer Service & Shipping Policy

• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information

Shipping & Delivery

The Bead Boutique of Naples, Inc. store will ship via FedEx, USPS & UPS Monday thru Friday except for holidays. We will do our best to ship all orders, as long as the product is In-stock and the order is reveived by 11:00 A.M EST. In general all in-stock items will be shipped within 48 hours of receipt of order. An e-mail will be sent to confirm both the ship out date and any order status issues. A confirmation tracking number will also be e-mailed to you. Orders must be received by 11:00 A.M. EST. to ensure next day or second day delivery. We only ship to Contiguous United States, Canada and United Kingdom. Shipping charges may be applied to purchased items based on weight and or destination destination. Larger and heavy items may include a charge for handling fee.

Privacy & Security

Your customer information and email address will not be shared with third parties. We will not sell or distribute your email address. Your email address and contact information will be used for billing purposes or if we need to contact you about your order. Customers who sign up for our newsletter can unsubscribe at anytime.

Sales, Returns & Replacements

All Sales are Final. If The Bead Boutique of Naples, Inc. makes a mistake in the order fullfilment we will ship the correct item in your order.

Ordering

We are a physical store located in Naples Florida. We may have an item that is posted out-of-stock online, so please inquire by calling our store 10am-4pm EST Monday-Friday if you see an item out-of-stock.

Payment, Pricing & Promotions

Online payment options are: Master Card, Visa, American Express and Discover. No exceptions unless you are a wholesale customer and you wish to call our store to make arrangements.

Viewing Orders

If you create an account and place your order as a customer your order history will be made available to you by logging in with your customer number and password.

Updating Account Information

If you create an account with us you will have access to the following features: Account Dashboard, Account Information, Address Book, My Orders, Billing Agreements, Recurring Profiles, My Product Reviews, My Wishlist, My Downloadable Products, Newsletter Subscription Management.